Address: Genting Highlands Resort Genting Highlands Pahang Malaysia 69000
(Genting Highlands, Pahang Genting Highlands Pahang Malaysia)
All special requests are subject to availability and additional charges may apply.
Check-in or check-out outside the mentioned hours may be subject to an additional charge.
Early check-in surcharge:
06:00am-09:00am - MYR 20 per room
09:00am-12:00am - MYR 10 per room
12:00am-03:00pm - MYR 5 per room
Early check-in is subject to availability.
Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management.
Guests may travel between the airport and the property by bus effective from March 1, 2020. Ticket purchase can be made at any ticket counter located at Kuala Lumpur International Airport (KLIA), Kuala Lumpur International Airport 2 (KLIA 2) and Awana Sky Central. Please contact the property directly for more information.
Below is the bus schedule between the airport and the property:
KLIA to Awana Sky Central - 11.35 AM, 01:30 PM, 04:30 PM and 06:30 PM
KLIA 2 to Awana Sky Central - 12:00 PM, 01:45 PM, 04:45 PM and 06:45 PM
Awana Sky Central to KLIA / KLIA 2 - 09:30 AM, 11:00 AM, 02:00 PM and 04:00 PM
Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
Parking is available and will be charged on site.
The credit card used for payment at the time of booking needs to be shown upon check-in.
The minimum age of guests to stay is 18 years if unaccompanied by an adult.
The property does not accept third party's credit and debit card.
The property requires a refundable trolley deposit of MYR 20 for self luggage service.
There is a fee of MYR 20 for the use of luggage delivery / collection services by the bell counter personnel.
Wifi is available at an additional charge. Please check at the Information Counter for more information.
Lobby Area – Activation is based on customer first time key-in access code for authentication login.
Porta WiFi – Available for rental and guest may proceed to counter 1 for payment.
The property informed that road access charge will be implemented at Genting Highlands. All visitors entering the designated areas will be required to pay the applicable road charges.
Genting Malaysia Berhad would like to confirm that there will be charges for vehicles entering Jalan Genting Highlands at a date to be announced. More information will follow once details are ready on this private road charge (Caj Jalan Persendirian).
The private road charge is necessary due to the steep and escalating costs of maintaining the 24-km private road and its slopes which have been borne solely by us since the 1960s. Privately built by Genting Malaysia on difficult and mountainous terrain, Jalan Genting Highlands provides safe access to Resorts World Genting as well as mountainside destinations other than those of Genting Malaysia.
Heavy usage on Jalan Genting Highlands have caused a tremendous amount of wear and tear, and requires constant maintenance to ensure the safety of the road users. On the “user pays” principle, the private road charge is the most sustainable path to defray the cost of upkeep, repairs, maintenance and other unforeseen incidents. This is to ensure the road continues to be safe for all users, and provide access to the entire Genting Highlands community, businesses, millions of tourists and members of the public from all over the country.
This is a private initiative on a private road on private land. Genting Malaysia takes the responsibility of maintaining the safety of both the roads and the slopes seriously. Working on mountainous terrain is challenging, hazardous and expensive, but it is essential to ensure the safety of the road and the slopes for continuous improvement for all users. Genting Malaysia also employs teams stationed at mid-hill and hilltop on standby 24/7 for any contingencies with trained emergency response teams in case of mishaps and accidents.
Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk.
从2022年3月1日开始，我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Official check-in time: 1500hrs
Surcharges will applied on early check-in as below:
0600hrs - 0900hrs = RM 20
0900hrs - 1200hrs = RM 10
1200hrs - 1500hrs = RM 5
All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
RWG will be launching the Tourist Privilege program to provide more offers to International Tourist in conjunction with our Diamond Jubilee Celebration from now till 31st December 2025!Please reach out to the hotel directly for further information.
This hotel provide interconnecting room for certain room type and will be subject to on-site availability.
Wi-Fi is available only in the lobby area of the property.It is available for an additional fee from our front desk. Please see the pricing below:*RM10 (1 Hour)*RM15 (24 Hours)
【Please Note】 Extra bed policies vary by room type. Please check the occupancy restrictions for detailed rules.
Children are welcome.
Can stay for free with adults without extra beds.
Children can stay for free with adults without extra beds.
Extra bed is required, and additional charges apply.
