Check-in Instructions
【Accommodation Tax from September 1, 2025, onwards】
As of 1 September 2025, changed local tax regulations require guests to pay accommodation tax at various updated rates, which will be collected separately by the property during the check-in process. The tax is charged per person, per night, based on the room rate as follows:
- For room rates from JPY 5,000 to less than JPY 15,000: JPY 200 per person, per night
- For room rates from JPY 15,000 to less than JPY 20,000: JPY 400 per person, per night
- For room rates of JPY 20,000 or more: JPY 500 per person, per night
A separate accommodation tax based on the room rate, applied in accordance with Osaka Prefectural Regulations.
Reservations for 6 or more rooms are considered group bookings, and the cancellation policy is as follows.
Cancellation Policy:
60days prior to arrival: Free
59 to 45 days prior to arrival: 20% of the total amount
44 to 22 days prior to arrival: 50% of the total amount
21 to 11 days prior to arrival: 80% of the total amount
10 days before check-in: 100%
Some of Studio double rooms and Deluxe twin rooms do not provide bathtub but the shower in the rooms.
Up to one child aged 6 years old or below can stay for free if using existing bedding.
Electricity Inspection Notice (power outage)
Thank you for staying at the Citadines Namba Osaka.
A statutory inspection of the serviced residence electric facilities will be carried out from 11:00 am to 5:00 pm on Wednesday, 13th May 2026.
In this connection, as part of our maintenance work and in compliance with the local authority’s requirement, we have scheduled a temporary power shutdown for our premises as follows:
Date: Wednesday, 13 May 2026
Time: 11:00 am to 5:00 pm
-The scheduled power outage will affect all facilities as well as lights, elevator, telephone, TV, air conditioner,toilet, automatic door and internet access.
-Please disconnect all plugs including PC and other electric devices from an outlet before and during the power outage.
-No room cleaning / Towel changes are accepted.
For further assistance and information, please contact Guest Service on Extension 9.
We apologize for any inconvenience caused in this matter and we very much appreciate your kind understanding andcooperation.
If the name on the guest's passport is different from the name on the reservation, we may not be able to accommodate you. We apologize for the inconvenience, but please make sure to register the full name of the guest on the reservation as it appears on the guest's passport. If you did not register the guest's name at the time of reservation, please change the guest's name on the confirmation page of the reservation details.We prohibit the resale of reservations to others, or any reservation activities deemed for commercial purposes.
