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4493535

市話直撥,手機加(02)

Maroma, A Belmond Hotel, Riviera Maya

Review score
 Mexico, Maroma

Address: Carret. Fed. 307 Km. 51 Puerto Morelos Quintana Roo Mexico 77710

(Puerto Morelos Quintana Roo México)

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Facilities and Services
Things to do, ways to relax
  • Garden
  • Massage
  • Private beach
  • Sauna
  • Table tennis
  • Body scrub
  • Body wrap
  • Diving
  • Fitness center
  • Foot bath
  • Game room
  • Spa
  • Steamroom
  • Tours
  • Water sports (non-motorized)
  • Gym/fitness
  • Spa/sauna
Services and conveniences
  • Luggage storage
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace
  • Xerox/fax in business center
Access
  • Pets allowed
  • Security [24-hour]
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Smoke alarms
Getting around
  • Valet parking
  • Airport transfer
  • Car park [free of charge]
  • Rental car
Languages spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
  • Internet
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Restaurants
  • Room service
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Family/child friendly
Nearby Attractions
Check-in Instructions

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please note that Holiday Policies (Dec 18 - Jan 1) Full prepayment, including tax, required at booking, cancel by 4pm local time 90 days prior to arrival or pay full stay amount plus tax.Renovation work is done from 09:00 to 18:00 daily. The spa is under renovation.Please note that Woodend by Curtis Stone will be closed from August 5 to August 25. During this time, guests will enjoy a specially curated Woodend experience of exclusive pop-up dinners throughout Maroma. Excluding Tuesdays.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Children and Extra Bed Policy

【Please Note】 Extra bed policies vary by room type. Please check the occupancy restrictions for detailed rules.

Children are welcome.

0 - -1 Infants (including) years old

Can stay for free with adults without extra beds.

0 - 11 Children (including) years old

Children can stay for free with adults without extra beds.

12 Children (including) years old and above are charged as adults.

Extra bed is required, and additional charges apply.