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Encantada Tulum

Review score 4.9 (129 reviews)
 Mexico, Zona Hotelera
With a stay at Encantada Tulum in Tulum (Zona Hotelera), you'll be steps from Tulum Beach and 13 minutes by foot from Sian Ka'an Biosphere Reserve. This beach resort is 3.2 mi (5.2 km) from SFER IK and 3.7 mi (6 km) from Tulum National Park. Make yourself at home in one of the 8 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite. Relax and unwind with massages, body treatments, and facials. Additional amenities at this resort include complimentary wireless internet access, concierge services, and bike parking. Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Enjoy Regional cuisine at Encantada Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.

Address: Carretera Tulum-Boca Paila Km 8.7 Zona Hotelera Tulum QROO 77780 MX

Room Type Facilities and Services Nearby Attractions Check-in Instructions
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Facilities and Services
Other Services
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Concierge services
  • Outdoor furniture
  • Luggage storage
  • Terrace
  • Windsurfing nearby
  • Number of restaurants - 2
  • Snorkeling nearby
  • Free bicycles on site
  • Tours/ticket assistance
  • Garden
  • Snack bar/deli
  • Wheelchair accessible – no
  • Fishing nearby
  • Surfing/bodyboarding nearby
  • Express check-out
  • Kayaking nearby
  • Beach umbrellas
  • Beach towels
  • Ziplining nearby
  • Yoga classes/instruction on site
  • Beach sun loungers
  • Daily
  • Mosquito nets
  • Multilingual staff
  • Porter/bellhop
  • Cave exploring/spelunking nearby
  • Smoke-free property
  • On private beach
  • Nature reserve
  • Water dispenser
  • Coffee/tea in common areas
  • Scuba diving nearby
  • 24-hour front desk
  • Area shuttle (surcharge)
  • Number of coffee shops/cafes - 1
  • Boat tours nearby
  • Bicycle parking available
  • Proposal/romance packages available
  • Number of bars/lounges - 2
Dining, drinking, and snacking
  • Free breakfast
  • Free continental breakfast
Things to do, ways to relax
  • Spa services on site
Internet access
  • Free WiFi
Services and conveniences
  • Free self parking
Nearby Attractions
Check-in Instructions
check-in

start time: 3:00 PM
end time: 6:00 AM

check-out

check-out time: 12:00 PM

Min Age for Check-in： 18
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Onsite parties or group events are strictly prohibited
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Children 12 years and older are allowed to stay at the property. Please, contact the property for further details on the additional children fees.Please note that the property cannot accept group bookings of more than 3 rooms.Zero Waste Certification: Since 2021, we have been collaborating with EUKARIOTA to improve waste management at our Tulum properties. Our efforts have focused on finding effective ways to deal with waste and achieve significant waste reductions. We are proud to share that in August 2023, we have received Zero Waste facility certification, a municipal, state and federal recognition that certifies our good waste management, for Namron Hospitality, La Valise Tulum, Radhoo, NEST, Encantada and NÜ. This certification is just one of the many actions we take at Namron Hospitality as part of our commitment to environmental responsibility.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Notice
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Other Fee
Mandatory

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

Before You Go
  • Reservations are required for spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger are not permitted at this property.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
General Information
  • Events/parties not allowed
  • LGBTQ friendly
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available
  • Professional property host/manager
  • Onsite COVID-19 testing (Antigen) is available
  • Property does not require health documentation at check-in
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children not allowed
Pet Policy
  • Pets not allowed
  • Service animals not allowed
On-site Payment Methods
  • Debit cards
  • American Express
  • Discover
  • Mastercard
  • Visa
  • Cash not accepted