- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
【Breakfast Policy】The breakfast area is currently extremely crowded, and we may have difficulty seating guests promptly. Depending on the level of congestion, you may have to wait up to approximately one hour before entering.Breakfast tickets are available for purchase at check-in. However, sales may be temporarily suspended to help alleviate congestion. Guests planning to have breakfast are kindly requested to allow plenty of time in their schedule.We sincerely apologize for any inconvenience this may cause and appreciate your kind understanding and cooperation.
【Room Cleaning】
If you would like us to clean your room, please notify the front desk by 10:00 AM on the day of your stay. If you do not notify us, towels will be placed in front of the door every day and you will not be allowed to enter your room.
<Guests staying 7 nights or more>
If you wish to have your room cleaned, please notify the front desk by 10:00 AM on the day of your stay. If you do not wish to have your room cleaned, we will still clean your room once a week. Except for cleaning days, towels will be placed in front of the door every day and no one will enter your room.
Akaigawa Village
If the room rate is JPY 8,000 or more and less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more: JPY 500
•Shimukkapu Village
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500
•Rusutsu Village
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500
•Otaru City / Asahikawa City / Kushiro City / Obihiro City / Kitami City / Abashiri City / Otofuke Town / Koshimizu Town
Flat rate: JPY 200
•Kutchan Town
Flat rate: 3% (The 3% includes the Hokkaido Prefectural Tax)
Children 13 years and older are considered adults.
Children under 12 years old are stay free if using existing bed. (Breakfast charge applies for children 6 to 12 years old.)
Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
Pets are strictly not allowed at the property.
Please inform hotel for expected arriving time. Guests can use the Special Requests box when booking or contact the property directly.
Starting April 1, 2026, guests will be required to pay the Hokkaido Prefectural Tax and the Municipal Accommodation Taxes at the revised rates directly to the property at the time of check-in. The taxes are charged on a per person, per night basis, calculated from the room rate as follows:
•Hokkaido Prefecture
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500
•Sapporo City
If the room rate is less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500
•Hakodate City
If the room rate is less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more and less than JPY 100,000: JPY 500
If the room rate is JPY 100,000 or more: JPY 2,000
•Furano City
If the room rate is less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 300
If the room rate is JPY 50,000 or more: JPY 500
•Toyako Town
If the room rate is less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 500
If the room rate is JPY 50,000 or more: JPY 1,000
•Niseko Town
If the room rate is JPY 5,000 or less: JPY 100
If the room rate is JPY 5,001 or more and less than JPY 20,000: JPY 200
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 500
If the room rate is JPY 50,000 or more and less than JPY 100,000: JPY 1,000
If the room rate is JPY 100,000 or more: JPY 2,000
•Shintoku Town
If the room rate is less than JPY 5,000: JPY 50
If the room rate is JPY 5,000 or more and less than JPY 20,000: JPY 100
If the room rate is JPY 20,000 or more and less than JPY 50,000: JPY 200
If the room rate is JPY 50,000 or more: JPY 500
The breakfast plan does not include breakfast for children over 13 years old using existing bed.
The property might not be able to meet your requests depending on the situation.
If the name on the guest's passport is different from the name on the reservation, we may not be able to accommodate you. We apologize for the inconvenience, but please make sure to register the full name of the guest on the reservation as it appears on the guest's passport. If you did not register the guest's name at the time of reservation, please change the guest's name on the confirmation page of the reservation details.We prohibit the resale of reservations to others, or any reservation activities deemed for commercial purposes.